Contact our team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact via live chat for quick help, email for document or payments queries, or call for urgent account matters. Provide your registered email and brief details when you get in touch. Check account settings for deposit and self‑exclusion limits before contacting.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - account and technical help) |
| General enquiries | [email protected] (payments, billing and general enquiries) |
| Affiliate enquiries | [email protected] (partnerships, commission and marketing) |
| Phone | +61 2 9374 5821 (Monitored during working hours - no SMS) |
| Working hours | Mon-Fri, 09:00-22:00 AEST; Sat-Sun, 10:00-18:00 AEST |
Email Support
Email is our preferred contact method for detailed requests, account issues or matters needing documents or explanations. Please send a clear subject line and include your full name, account ID and up-to-date contact details to speed handling. Attach any supporting files as PDFs or photos. Missing or unclear information can delay a response, so double-check details before sending.
Submit your enquiry
Response Time
Contact support via live chat or email. Most enquiries are answered within one business day, while more complex issues may take longer depending on their nature. If your case requires ID checks, payment review or specialist input, we’ll keep you updated by email. Initial replies are usually quick; follow-up times depend on the specific issue and any third-party processes.
Feedback
Tell us what you think about Digits 7 - send feedback, suggestions or ideas to improve the site. All submissions are read carefully and help shape updates to games, payments and support. Use the feedback form or live chat to get in touch. Your input guides practical changes to features and usability, so keep it coming.